FreeEed and SHMcloud™F.A.Q.


Q.          My full_pack does not run, says something about Java.

A.          First of all, Java should be installed and on the path. Then set JAVA_HOME. In Windows, go to the control panel, find advanced setting, environmental variables. Your JAVA_HOME should be pointing to where Java is installed, not to the java.exe itself. So that JAVA_HOME/bin/java.exe would be the path to the executable.         

Q.          How long has FreeEed™ been on the market?

A.          FreeEed™ was launched on March 20, 2011.

Q.          How to change my Windows password through RemoteDesktop?

A.          Press WindowsKey+R (or get the Run box open) – then type OSK (It will open ‘on-screen-keyboard in your remote-remote session). Then press on your physical keyboard (not on that on screen!!) ctrl and alt keys. Using your mouse tick DEL key on ‘On-screen-keyboard’. Password change dialog will appear. 


Q.          Does FreeEed™ require a hardware upgrade?

A.           Not necessarily.  Although eDiscovery requires powerful hardware, with FreeEed™ on Amazon EC2, you can rent it in a few minutes.

Q.          What type of support and training is available?

A.           SHMsoft provides support and training.

Q.          How many concurrent users can access the software?

A.           Only one user can access a processing job at one time.  However, there are no limits on the amount of software that can be downloaded or used through FreeEed™.

Q.          How much does your software cost? Are there annual maintenance fees?

A.           The software is open source and free. You can get maintenance support.

Q.          How much hardware will I need to efficiently run your product?

A.           You can use a laptop. On Amazon EC2, you can assign as many server instances to run your processing job as you would like – per Amazon’s charges.

Q.          Do you have a deduplication feature built into the product?

A.           Yes, using MD5.

Q.          Can I convert voice files to text for searching?

A.           Not at the moment.

Q.          What drives your software?

A.           Powerful open source technologies used by many companies: Hadoop, Lucene, Solr, OpenOffice, Linux, and a number of Linux utilities.